pricing &
fees

Pricing and Transparency

At [Your Plumbing Company Name], we believe in being upfront and transparent about our pricing. Below, we’ve outlined how our charges work to ensure you’re fully informed:

Materials

We source materials at trade prices and apply a standard 20% markup to cover handling and procurement.

Variable Costs

Some issues we’re called out to address may have multiple underlying causes, making it difficult to provide a fixed cost upfront. In such cases, we’ll conduct a thorough investigation to identify and resolve the problem as efficiently as possible.

Quotes and Site Visits

We’re happy to provide quotes free of charge unless a site visit is necessary.

  • For site visits, a small fee of £25 + VAT will be invoiced beforehand to cover our time and travel expenses.
  • If you decide to proceed with the work, this fee will be fully discounted from your final invoice.

Call-Out Charges

For work such as diagnosing faults (plumbing, heating, gas, or drainage), we charge:

  • £90 + VAT minimum call-out fee, which covers the first hour.
  • £45 + VAT per additional half-hour thereafter (rates may vary for Central London).

We’re happy to provide an estimate of the time required for your job before starting work.

Parking Costs

If parking isn’t available or a permit cannot be provided, any parking fees incurred will be added to your final invoice.

Exceptional

"Barney is an exceptional plumber and has a wealth of experience and knowledge!
Our bath and tap needed replacing alongside our stopcock.
We left Barney to it and we returned to not only a beautiful new bath etc but a sparkling clean bathroom, the bath had been siliconed perfectly, all the rubbish put away!
He really goes out of his way. We wouldn’t think about going to any other plumber!
Amazing!
"

5/5 Kat Heath - Jan 2025

Excellent Communication

"I contacted Westflow about a problem with our hot water flow and temperature control. Barnaby did not quit until the fault was found (a faulty mixer valve). Subsequently, we elected to hire Westflow to install a new shower and accumulator to improve our water flow. I can't fault him and his team."

Customer in London - Nov 24

Boiler Replacement

"My old boiler had reached the end of its useful life. Barnaby came out, looked at the existing boiler, recommended an appropriate replacement (without trying to upgrade to more expensive models etc) and arranged the quote that day. The staff who fitted the new boiler were terrific - very friendly, polite, tidy - and the job was completed in a day. They tidied up and showed me around the new system, which is an overwhelming improvement on the previous boiler. I cannot recommend this company more highly."

10/10 - Verified Review - Dec 2024

Professional, organised and hardworking company

"We were very happy with Westflow’s Plumbing Service.
The turnaround from viewing the flat to getting the work done was very quick. Communication was very easy and fast.
After initially having other plumbers tell us we couldn’t change our water heating system and hot water taps to mains water pressure in our electricity only flat, this company were able to find a way and get it done quickly. We also live in a small tight space flat, so the plumbing required a little bit of patience and out of the box thinking I’m sure.
"

5/5 Abi Raj - Dec 2024

Polite, Diligent, Thorough and Clean

"Westflow came on time, put in a new thermo radiator control in one room upstairs, and diagnosed and fixed problem with cold radiator downstairs. Very professional,prompt cost effective service, I would definitely use them in future. "

5/5 Customer in Surrey - Nov 2024

What A Star

"Barnaby at Westflow changed a tap with zero fuss and made a careful and very thorough job of the boiler service for our condensing system. He went above and beyond giving spot on and very helpful phone advice and sorting out a slow-flow toilet with his plunger. What a star!"

10/10 - Verified Review - November 2024

Proper solution

"Barnaby replaced a faulty valve in my hot water cylinder system and rerouted an expansion vessel which had been connected incorrectly. He patiently answered all my questions, listened to my concerns and chose to implement a proper solution rather than the easiest one. The problem has been fixed neatly and I've learned things about my hot water cylinder. Really great work and service! I highly recommend Barnaby and Westflow."

5/5 Quinkan Wu - Feb 2023

Setting Standards

"Westflow installed my boiler in 2019 and have serviced it annually since. Each member of the team is professional, polite and leaves absolutely no mess. Their prices are very competitive for a five star service. "

5/5 Customer In London - Dec 2024

New Boiler

"Westflow recently replaced our old boiler with a Worcester 8000 combi. They also fitted an additional radiator – an awkward place to fit it in! We found their quote very competitive and informative.
Barnaby and Jow were punctual, professional and extremely courteous. They laid sheet covers wherever they worked and once they had finished, they swept and hovered the area. The old boiler and the rubbish was taken away by them.
"

S P - Dec 2024

New taps fitted, other odd repairs, boiler service

"Company so easy to deal with, kept informed on time of arrival. Work carried out swiftly and to a very good standard. Very tidy and a pleasure to deal with. Reasonably priced. Won't call anyone else in future."

10/10 - Verified Review - Nov 2024

 

Accredited Installer Benefits

  • Extended Guarantees on WB products
  • Expert, friendly help and advise
  • Free no obligation quotes
  • Istallation carried out by experts who are fully trained by Worcester Bosch
  • After sales service from the UK’s largest boiler manufacturer

Accredited Installer Benefits

  • Extended Guarantees
  • Expert, friendly help and advice
  • Free no obligation quotes
  • Istallation carried out by experts
  • After sales service

Accredited Installer Benefits

  • Extended Guarantees
  • Expert, friendly help and advice
  • Free no obligation quotes
  • Istallation carried out by experts
  • After sales service

Trusted Trader Benefits

  • Extended Guarantees
  • Expert, friendly help and advice
  • Free no obligation quotes
  • Istallation carried out by experts
  • After sales service

Trusted Trader Benefits

  • Extended Guarantees
  • Expert, friendly help and advice
  • Free no obligation quotes
  • Istallation carried out by experts
  • After sales service

Trusted Trader Benefits

  • Extended Guarantees
  • Expert, friendly help and advice
  • Free no obligation quotes
  • Istallation carried out by experts
  • After sales service