Supporting Specialist Care Homes with Rapid, Respectful Heating & Plumbing Services

Client: Elysium Healthcare
Sector: Sector: Healthcare & Specialist Care Homes
Service Region: London & South East

“Westflow are a reliable partner who understand what it means to work in a healthcare environment. Their engineers are professional, respectful, and quick to respond. Whether it’s an emergency repair or planned upgrade, they always deliver with care — and that makes a big difference to our teams and the people we support.”

— Clayton Quintin, Elysium Healthcare

Overview

Trusted Plumbing & Heating Partner for Elysium Care Homes

Elysium Healthcare provides specialist mental health and neurological care across the UK. In their London and South East portfolio, they require a contractor who not only delivers rapid, expert plumbing and heating support — but also understands the unique needs of patients, staff, and care environments.

Westflow is proud to support Elysium Healthcare with responsive, respectful, and values-aligned services that contribute to smooth daily operations and safe, comfortable living spaces.

Why Elysium Chose Westflow

With complex residential sites and vulnerable service users, Elysium needed a partner that could:

• Attend sites quickly, including same-day where needed

• Communicate clearly with on-site teams

• Work respectfully in and around clinical and residential areas

• Help reduce downtime for critical systems like hot water and heating

Westflow was selected for their reputation, reliability, and human-centred approach — and has remained a key contractor ever since.

Care-Sensitive Service Delivery

Westflow engineers regularly attend Elysium sites for:

• Emergency callouts (e.g. loss of hot water or heating)

• Preventative maintenance and compliance checks

• Planned system upgrades with minimal disruption

Their team works closely with care home managers to schedule work that avoids high-sensitivity periods and supports continuity of care for residents and service users.

Aligned Values in Action

Westflow’s approach naturally reflects Elysium’s four core values:

• Kindness – Respectful communication with staff and service users, particularly in complex care settings

• Integrity – Transparent pricing, clear reporting, and a no-surprises approach

• Teamwork – Close collaboration with site teams and facilities managers

• Excellence – High-quality workmanship that keeps systems running safely and reliably